When the women goes to the receptionist there is a problem because the hotel does not accept credit cards. The woman shouts at the receptionist that she is a friend of the owner of the hotel. the short man says there is no problem and he will fix everything. The woman does not say thank you or give him a tip. The short man is calm and doesn't say anything.The woman has another problem. Now she can not open the door to her room. She does not understand the electronic key, so she screams, " The stupid key dopes not work!" Juan helps the women with her key. Again, the woman does not say thank you and does not give him a tip. The woman does not like the room. She says the room is dirty. The woman looks for the owner everywhere. She searches the restaurant but cannot find him.She searches the stores but cannot find him. She looks in the pool but she cannot find him. She goes to Little Juan by the pool and  yells at him because he is on his way. Finally, the woman goes to and asks the clerk who says the owner is at the pool. The woman finds out that little Juan is the owner of the elegant hotel.